Refund Policy

Since we provide non-tangible, irrevocable goods, we do not issue refunds for digital products once the order is confirmed and the product is sent. Please note that we offer digital products, not services, so there is no way to close access to the files that you’ve already received.

 

The Consumer Rights Act gives you the right to claim against the seller if your digital download is faulty. As a seller, we can issue a refund if there is a technical problem, and we can’t help you to resolve the matter or if there was a misrepresentation in the product description. In those cases, the refund period is 14 days from the moment of the purchase.

 

We consider a technical problem to be one of the following:

 

• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance. Please note, that if you gave provided a fake or faulty email on purpose, this will not be considered a technical problem.
• Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support.
• Product not-as-described: such issues must be reported to our technical support within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

 

In a description available on the preview page of each product we specify the third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) that is compatible with our products. Please kindly note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software that is not specified in our products descriptions.

 

However, as a customer, you are responsible for understanding this upon purchasing any item at our site. There is no obligation to provide a refund or credit in the following situations:

 

• You change your mind about an item;
• You bought an item by mistake;
• You do not have sufficient expertise to use an item;

 

Usage and Accessibility

Once a digital product has been purchased and delivered, customers retain perpetual access to the files. This means that even if you later choose not to use or download the product, a refund request based on the non-use of the product will not be eligible.

 

Product Evaluation

We strongly encourage customers to carefully evaluate the product description, preview materials, and any available documentation before making a purchase. This will ensure that the product aligns with your expectations and requirements.

 

Compatibility with Third-Party Software

Our products are designed to be compatible with the third-party software listed in the product descriptions. Refund requests due to compatibility issues with software not specified in the product description will not be accommodated. It is the responsibility of the customer to verify compatibility before purchasing.

 

Educational Resources and Technical Assistance

If you encounter challenges while using our products, we provide technical support to assist you in resolving technical issues. Additionally, we may offer educational resources such as user guides, tutorials, and FAQs to enhance your experience and understanding of the product.

 

Fraudulent Activity

Any attempt to misuse our products or services, including providing false information, engaging in fraudulent transactions, or intentionally exploiting vulnerabilities, will result in the immediate termination of access to the product and services, without the possibility of a refund.

 

Customization and Modification

Some of our products may offer customization options or allow for modification according to your needs. In such cases, any modifications made to the product by the customer are done at their own risk, and refund requests based on the outcome of these modifications will not be considered valid.

 

Change in Product Features

We reserve the right to update, modify, or discontinue any product features, functionalities, or support services at our discretion. However, in the event of such changes, we will make reasonable efforts to notify customers and provide suitable alternatives.

 

Appealing Refund Decisions

If you believe your refund request was unfairly denied, you have the option to appeal the decision. To do so, please provide detailed and relevant information to support your appeal. We will review the appeal and provide a response within a reasonable timeframe.

Please remember that your satisfaction is important to us, and we aim to provide quality products and services. We appreciate your understanding of the terms outlined in our comprehensive refund policy. If you have any questions or concerns, feel free to contact our customer support team for assistance.

Said Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund Policy statements.